In December 2018 I worked as a product-manager at
Webim. I insisted on changing our roadmap in favor of simple chat-bot.
The major idea was — to give our customers a simple, self-service, omnichannel and cheap solution to optimize their costs on contact-center. The chatbot market was full of heavy and expensive solutions, which didn't guarantee the result. It looked like a window or a blue ocean. Work began.
Three conditions were our foundation — a simple process of creation chat-bot without development skills; easy scaling to any text channel: web-chat, social media, messengers, etc; and the most native way to communicate with a chatbot — buttons.